About Us

Vision

"To be recognised as the undisputed number ONE Human Resource (HR) service provider in Tasmania."

Principles

To achieve our Mission we will:

1. Provide exceptional customer service

Recognise the importance of clients by delivering exceptional service.

2. Building a network of quality Candidates and Participants

We will service the career and employment needs of people through job opportunities, specialist advice and career guidance.

3.    Support our Services with Skilled and Committed People

We are fundamentally committed to our own people and their fulfilment and development.  We will employ high calibre and skilful people to build and hold our reputation and proactively manage and reward them to maximise performance and returns both for themselves and the business. 

 4.    Use Technology Driven Processes

We recognise the importance of systems and new technology so that we are able to perform with certainty and success. 

5.    Form Alliances and Partnerships

Our partnerships will link us to local, national and international clients and providers, and help us build our HR and recruitment knowledge and best practice capabilities.

 6.    Be a Business and Community Leader

We will be a solid corporate citizen and contribute staff and resources to community projects, charitable causes and support our industry's associations.

7.    Ensure Profitable Outcomes

Profit is an important measure of our success and we will ensure we make a return on all activity to meet company expectations and budgets. 

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Our Client Charter

This Charter describes the services provided by Searson Buck to our clients, candidates and participants along with the standards of service you can expect from us.

Feedback on our standard of customer service is highly encouraged and allows us to continually improve our service to you. We always strive to improve customer service and endeavour to deliver at the highest quality level.

The following are Searson Buck's customer service standards.

Respect & Integrity

• Our staff members will act professionally at all times.
• Our staff members will ensure all people are treated with courtesy, consideration, and respect.
• Our staff will be aware of cultural differences.
• Each person will be greeted and acknowledged by all staff in a friendly and timely manner.
• We work in an open and honest environment to ensure you feel comfortable in dealing with Searson Buck.

Timeliness

•  When you contact our office and the person you ask for is not available at that time, we will let you know when your phone call will be returned. Where possible, another person will assist you in the meantime. 
• We will strive to answer your enquiries promptly and accurately. If we are not able to answer your query, Searson Buck staff will endeavour to have an answer within three (3) hours if the matter is specified as urgent, or within 24 hours if the matter has been classified as not so urgent.
• We will endeavour to answer all phone calls made to Searson Buck in a timely manner, 3-5 rings is our aim.

Professionalism 

• We will be thorough in our work and provide you with accurate information.
• We will at all times treat you in a professional and courteous manner.
• We will communicate effectively in a confidential and professional manner taking into account language diversity and any other communication barrier.

Privacy 

• We respect your privacy and will treat all information you give to us as private.
• We may collect, hold, disclose and use your personal and private information, however the information will not be collected or used until your consent has been given.
• The National Privacy Principles established by the Privacy Act 1988 applies to Searson Buck. Please refer to our website or speak to our staff for more information.

Customer Feedback 

• Your customer feedback is highly encouraged as an opportunity for us to keep improving our service. Feedback is formally sought after all service delivery.

• We will acknowledge any complaint the same day and formally respond to complaints within three (3) working days where investigation is required.