About Us

Mission Statement

"To lead in the provision of innovative recruitment and people management services for our business partners"

Principles

To achieve our Mission we will:

1. Partner with Clients

Our market is successful companies who recognise the value of people and who are passionate to develop their business and explore what is possible through employing the best people.

2. Offer Appropriate Solutions to Clients and Candidates

We are committed to the creation and implementation of effective ways to locate and secure the right people for clients, help clients effectively manage their people, and to service the career and employment needs of candidates.

3.    Support our Services with Skilled and Committed Personnel

We are fundamentally committed to our own people and their fulfilment and development.  We will employ high calibre and skilful people to build and hold our reputation and proactively manage and reward them to maximise performance and returns both for themselves and the business. 

 4.    Use Technology Driven Processes

We recognise the importance of systems and new technology so that we are able to perform with certainty and success. 

5.    Form Alliances and Partnerships

Our partnerships will link us to local, national and international clients and providers, and help us build our HR and recruitment knowledge, best practice capabilities, and a world-wide source of knowledge and capacity. 

 6.    Be a Business and Community Leader

Leadership to us means being in touch and responsive to issues in the business and general community. 

7.    Ensure Profitable Outcomes

Profit is an important measure of our success and we will ensure we make a return on all activity that meets company expectations and budgets. 

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Our Client Charter

This Charter describes the services provided by Searson Buck to our clients and candidates along with the standards of service you can expect from us. We always strive to improve customer service and endeavour to deliver at the highest quality level.

Feedback on our standard of customer service is highly encouraged and allows us to continually improve our service to you.

The following are Searson Buck's customer service standards. These are our guarantee to you, our client and our candidate.

Respect & Integrity

• Our staff members will act professionally at all times.
• Our staff members will ensure our clients and candidates are treated with courtesy, consideration, and respect.
• Our staff will be aware of cultural differences.
• Each client and candidate will be greeted and acknowledged by all staff in a friendly and timely manner.
• We work in an open and honest environment to ensure you feel comfortable in dealing with Searson Buck.

Timeliness

•  When you contact our office and the person you ask for is not available at that time, you will be given clear instructions as to when your phone call will be returned. Where possible, another of our staff members will assist you in the meantime. 
• We will strive to answer your enquiries promptly and accurately. If we are not able to answer your query, Searson Buck staff will endeavour to have an answer within three (3) hours if the matter is specified as urgent, or within 24 - 48 hours if the matter has been classified as not so urgent.

• • We will endeavour to answer all phone calls made to Searson Buck in a timely manner, 3-5 rings is our aim.

Professionalism 

• Searson Buck will be thorough in their work and provide clients and candidates with accurate information.
• Searson Buck employees will at all times treat clients and candidates in a professional and courteous manner.
• We will communicate effectively in a confidential and professional manner taking into account language diversity and any other communication barrier.

Privacy 

• Searson Buck respects your privacy and will treat all information you give to our company as private.
• Searson Buck may collect, hold, disclose and use your personal and private information, however the information will not be collected or used until your consent has been given.
• The National Privacy Principles established by the Privacy Act 1988 applies to Searson Buck. Please refer to our website or speak to our staff for more information.

Customer Feedback 

• Your customer feedback is highly encouraged as an opportunity for us to keep improving. Feedback is formally sought after all service deleivery.

• We will acknowledge any complaint the same day and formally respond to complaints within three (3) working days where investigation is required