Skip navigation

News & Services

Stories

Provide quality service when dealing with all Job Applicants

Provide quality service when dealing with all Job Applicants

Poor job application processes can be costly

27th September 2006

Poor job application processes can be costly. One in three job-seekers has stopped buying a company's products following a negative experience while applying for a job with that company, according to new research.

The study shows that employers need to ensure that all aspects of the recruitment process are run effectively to avoid negative impact on the bottom line.

Almost a quarter of respondents to the poll turned down a job offer because of an organisation's behaviour during the recruitment process.

The top five complaints were:

  • not hearing back from a company at all
  • no feedback being given
  • job that was advertised changing or no longer being available
  • lack of information about the organisation or role
  • long delays before attending final interview/assessment centre

The results serve as a wake-up call for organisations who often forget that potential employees can also be existing or potential customers.

Employers need to ensure that every part of their recruitment process runs smoothly, from attraction all the way through to the final offer stage, to protect their business performance and employer brand.  

With the current war for talent in recruitment, where highly-skilled candidates, including graduates, often progress quickly to senior levels of the organisation, employers need to treat their applicants as future company directors when designing and delivering their recruitment processes.

Other articles