Searson Buck invites applications from people interested in being included on the Service Tasmania - Fixed Term and Casual Employment Register for full time, part time or casual employment for periods of up to 12 months. 

A fixed-term employment register is not a vacancy and inclusion on a register does not guarantee any offer of employment will be made.

We’re proud to be partnering with Service Tasmania to manage their Fixed-Term and Casual Employment Register, supporting recruitment for Customer Service Consultant roles across the state.

If you have a passion for helping people and want to contribute to your community by delivering essential government services, we want to hear from you.

About the Role

As a Customer Service Consultant, you’ll be the first point of contact for Tasmanians accessing a wide range of government services. Working from a Service Centre or the Contact Centre, you’ll assist customers in person or over the phone with a variety of transactions and enquiries.

This is a fantastic opportunity to gain meaningful experience in a government environment, whether you're early in your career, returning to the workforce, or seeking flexible employment.

Locations

We are currently seeking expressions of interest across:

• Hobart and Southern Tasmania
• Launceston and the North
• Devonport, Burnie and the North West

What You’ll Be Doing

• Delivering accurate, friendly and efficient customer service
• Processing transactions and handling customer enquiries
• Managing confidential information with care and professionalism
• Using a range of systems and tools to support customer interactions
• Working collaboratively in a supportive team environment

To be considered, you’ll need to:

• Complete a brief screening chat after applying
• Provide two professional referees
• Participate in a competency-based interview and role play
• Undertake skills testing and a functional assessment
• Be willing to undergo a National Police Check prior to commencement

Desirable

• Previous experience in customer service, retail, or contact centres
• A current driver licence (for mobility between service sites if needed)

What’s in it for you?

• A chance to join a respected, customer-focused government service
• Ongoing support and training provided
• Flexible, fixed-term casual opportunities with variety
• Make a real difference in your community

Salary Range: $74,783 - 80,835 pro rata, Tasmanian State Service Award , General Stream Band 3.

Considering Applying? Here's What You Need to Know

After you apply for the Customer Service Consultant role with Service Tasmania, you'll receive an email asking you to complete some quick screening questions about your location, availability, salary expectations, work rights, and customer service experience.

Next, you'll be asked to complete a skills assessment and record a short video interview. These help us get a feel for your strengths and communication style.

If you move forward, we'll complete reference checks and ask you to verify your work rights and complete a short safety module.

Candidates who score well and have the right checks in place will be invited to a face-to-face interview. At this interview, you’ll also complete a quick physical assessment to make sure you're fit for the role.

Once everything’s done, we pull together your results, interview summary, and references for the final selection.

You can also speak to our Team on 03 6223 3055 or email us by click the 'Email the team' button.